3 Reasons You Need a Mystery Shopper to Visit Your Store
As your business continues to grow, you dedicate more of your time to its daily operation. This would normally include a lot of paperwork and meetings with stakeholders that may cause you to pay less attention to the quality of your products and services. When you...
4 Ways to Discuss Mystery Shopping Reports with Your Employees
Businesses left and right have been utilizing mystery shopping as a strategic way to collect data such as employee performance, quality of products or services, and see the store experience you offer from a customer’s perspective. Mystery shopping is an excellent...
How Mystery Shopping Services Can Increase Customer Satisfaction
Used as a means of market research since the 1940s, mystery shopping services are useful in improving customer retention. Via customer service data surveys, unannounced service evaluations, and real-time reporting solutions, our mystery shoppers at JM Ridgway can help...
Mystery Shopping How It Can Help Your Retail Business
For many retail brands, running an establishment in today’s highly-competitive business landscape can easily prove to be nothing short of challenging. Apart from the challenges of handling the store itself, however, the challenge of achieving and delivering an...
Mystery Shoppers – 4 Benefits of Hiring Them – What to Know
Have you ever wondered if you could incorporate your favorite spy movie in your business? Weapons and killing aside, there’s a way to combine the excitement of going undercover to your business growth. The term is called “mystery shopper,” and this refers to people...
How To Effectively Discuss Mystery Shopping Reports With Employees
Mystery shopping has now become an important development tool for a lot of companies today. The idea behind mystery shopping is not to catch employees doing something wrong; instead, it’s about catching them doing things right. One-to-One In Person The best way to...
3 Ways to Use Mystery Shopping to Enhance Your Business – What to Know
Customers serve as the heart of any business; that’s why companies left and right continuously find ways to improve their customer service delivery. One way to boost their satisfaction is to measure the buying experience from the customer's perspective, which is where...
Competitor Mystery Shopping Checklist – 6 Things You Need to Research
Managing a business requires knowing more about your competitors, what they offer, and figuring out what sets you apart from them. Whether you are just a newcomer in the industry or you have been in the market for years, you need to know how your competition is doing....
5 Advantages of Utilizing Mystery Shopping Services – What to Know
Perhaps one of the most effective ways to evaluate your physical stores is with the help of mystery shopping services. With their help, you'll be able to figure out what goes on in your stores when the boss or manager isn't around to point fingers. You'll also learn...
Are your Customers Happy with your Mobile Business?
Are your customers happy with your mobile business? Mobile businesses have a lot of appeal - lower overhead start-up, major flexibility, even create solutions that brick-and-mortar businesses would struggle to solve. However, there are some unique...