by JM Ridgway | Oct 19, 2020 | Customers, Mystery Shopper Services
As your business continues to grow, you dedicate more of your time to its daily operation. This would normally include a lot of paperwork and meetings with stakeholders that may cause you to pay less attention to the quality of your products and services. When you...
by JM Ridgway | Oct 16, 2020 | Employees, Mystery Shopper Services
Businesses left and right have been utilizing mystery shopping as a strategic way to collect data such as employee performance, quality of products or services, and see the store experience you offer from a customer’s perspective. Mystery shopping is an excellent...
by JM Ridgway | Oct 15, 2020 | Customers, Mystery Shopper Services
Used as a means of market research since the 1940s, mystery shopping services are useful in improving customer retention. Via customer service data surveys, unannounced service evaluations, and real-time reporting solutions, our mystery shoppers at JM Ridgway can help...
by JM Ridgway | Apr 17, 2020 | Mystery Shopper Services
For many retail brands, running an establishment in today’s highly-competitive business landscape can easily prove to be nothing short of challenging. Apart from the challenges of handling the store itself, however, the challenge of achieving and delivering an...
by JM Ridgway | Apr 10, 2020 | Mystery Shopper Services
Have you ever wondered if you could incorporate your favorite spy movie in your business? Weapons and killing aside, there’s a way to combine the excitement of going undercover to your business growth. The term is called “mystery shopper,” and this refers to people...
by JM Ridgway | Mar 31, 2020 | Customers, Mystery Shopper Services
Customers serve as the heart of any business; that’s why companies left and right continuously find ways to improve their customer service delivery. One way to boost their satisfaction is to measure the buying experience from the customer’s perspective, which is...
