JM Ridgway

JM Ridgway is a Mystery Shopper Company. We help with Customer Service and Loss Prevention for our clients with Mystery Shoppers and Direct Customer Feedback services.


As a result, our Mystery Shopping Services improve the quality and effectiveness of your sales and customer service.



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As a Mystery Shopper Company, JM Ridgway will create an efficient program for your business.

Mystery Shopper Opportunities

New Mystery Shopper

We have mystery shopping opportunities available nation-wide.


Current Mystery Shopper

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Our Blog

Are your Customers Happy with your Mobile Business?

Are your customers happy with your mobile business? Mobile businesses have a lot of appeal - lower overhead start-up, major flexibility, even create solutions that brick-and-mortar businesses would struggle to solve. However, there are some unique...

Are Your Policies Actually Driving Away Your Customers?

We all know Customer Satisfaction is important to every single business. Policies for your business often are designed to ensure that you have repeat customers, who also tell their family and friends about your business. After all, it costs 6-8 times more...

Welcome to JM Ridgway

JM Ridgway offers a history of results providing services, most noteworthy, professional shopping services – which can increase your customer loyalty, improve your competitive positioning and finally increase your employee productivity.

Also, as a mystery shopper company, we’ve assisted many multisite retail and service industry companies in motivating their employees to improve service performance, resulting in elevated gross sales, reduced overhead and finally increased profits.

So by combining your specific objectives, our field experience gathering customer service data through surveys, unannounced service evaluations, (Mystery Shopping), and “real-time” reporting solutions, you will gain a better perspective of your company and in conclusion your customers’ perspective!

Most of all, getting the right information at the right time is imperative to your business success. Therefore, by improving your company’s overall customer loyalty and productivity, you will benefit from the selection of services JM Ridgway has to offer.

JM Ridgway Services

As a result, below are some of our services available. Since all businesses have different needs we can also tailor to the needs of you. So please don’t hesitate to reach out to discuss what we can do for your company.

• Customer Service and Sales Performance Mystery Shops
– video and recorded phone shops available
• Integrity Mystery Shops
• Undercover Operatives
• Background Checks
• Workers Comp Fraud
• Video Surveillance / written report included
• ALL investigations needed

JM Ridgway is a Proud Sponsor of the following

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