A Professional Mystery Shopping Company
Optimize Your Business Today!
In Response to Covid-19
JM Ridgway believes that if we all exercise some common sense, and not panic that we will get through this virus and end up being stronger people for it. It has been falsely reported on platforms that we are advocating travel to get our mystery shops done. This is not accurate and we would never advocate this.
We have a percentage of our clients who are still operating, some in a reduced capacity, some full steam ahead and want our service. We don’t want, nor are advocating, or asking anybody to do anything they don’t feel comfortable doing.
This has always been in place at our company, and always will be.
To all our shoppers regarding Paypal. We are experiencing delays in deposits made to our Paypal account. This is something that is on Paypals end. We are endeavoring to pay all of our shoppers on or before the due date their pay is due. However due to Paypal’s delays in posting our deposits you may see some delays in payment of a few days past the deadline. We ask for your patience during this time, you will all get paid and we thank you all for your partnership.
Stay strong, as we are all in this together.
– JM Ridgway
We help with Customer Service and Loss Prevention for our clients
Over 95 Years
JM Ridgway has been specializing in providing professional 3rd party feedback through mystery shopper services since 1924 and has been handed down for generations.
JM Ridgway offers a history of results providing services, most noteworthy, professional shopping services – which can increase your customer loyalty, improve your competitive positioning and finally increase your employee productivity.
Also, as a mystery shopper company, we’ve assisted many multisite retail and service industry companies in motivating their employees to improve service performance, resulting in elevated gross sales, reduced overhead and finally increased profits.
So by combining your specific objectives, our field experience gathering customer service data through surveys, unannounced service evaluations, (Mystery Shopping), and “real-time” reporting solutions, you will gain a better perspective of your company and in conclusion your customers’ perspective!
Most of all, getting the right information at the right time is imperative to your business success. Therefore, by improving your company’s overall customer loyalty and productivity, you will benefit from the selection of services JM Ridgway has to offer.
Optimize Your Business Today!
Profit-Focused Mystery Shopping Services
Mystery Shopping Services Designed with One Goal –
To Increase Profits for our Clients
Read Our Blog
As your business continues to grow, you dedicate more of your time to its daily operation. This would normally include a lot of paperwork and meetings with stakeholders that may cause you to pay less attention to the quality of your products and services. When you...
Businesses left and right have been utilizing mystery shopping as a strategic way to collect data such as employee performance, quality of products or services, and see the store experience you offer from a customer’s perspective. Mystery shopping is an excellent...
Used as a means of market research since the 1940s, mystery shopping services are useful in improving customer retention. Via customer service data surveys, unannounced service evaluations, and real-time reporting solutions, our mystery shoppers at JM Ridgway can help...