JM Ridgway
A Professional Mystery Shopping Company
Optimize Your Business Today!
Since 1924
We help with Customer Service and Loss Prevention for our clients
Full Coverage
Over 95 Years
JM Ridgway has been specializing in providing professional 3rd party feedback through mystery shopper services since 1924 and has been handed down for generations.
Management Reporting
JM Ridgway offers a history of results providing services, most noteworthy, professional shopping services – which can increase your customer loyalty, improve your competitive positioning and finally increase your employee productivity.
Also, as a mystery shopper company, we’ve assisted many multisite retail and service industry companies in motivating their employees to improve service performance, resulting in elevated gross sales, reduced overhead and finally increased profits.
So by combining your specific objectives, our field experience gathering customer service data through surveys, unannounced service evaluations, (Mystery Shopping), and “real-time” reporting solutions, you will gain a better perspective of your company and in conclusion your customers’ perspective!
Most of all, getting the right information at the right time is imperative to your business success. Therefore, by improving your company’s overall customer loyalty and productivity, you will benefit from the selection of services JM Ridgway has to offer.
Optimize Your Business Today!
Profit-Focused Mystery Shopping Services
Mystery Shopping Services Designed with One Goal –
To Increase Profits for our Clients
Read Our Blog
The Secret Ingredient to a Delectable Drive-Thru
There’s nothing like the convenience of revving up to a drive-thru window on your trip home. Once inessential add-ons to an otherwise already-spectacular drive-thru performance, speed and service are now what make drive-thrus top...
4 Factors to Consider When Choosing a Mystery Shopper Provider
Once in a while, you’ll need to hire undercover shoppers to conduct secret shop audits on your behalf. As an entrepreneur, you should always be open to understanding how your employees work and meet the standards you set for your business. That’s where mystery...
How Does Mystery Shopping Change with Modern Times?
Emotion plays a significant role when it comes to driving sales. Companies need to be particular with what emotions they use for their brand’s image because customer impressions can make or break the relationship between the client and the service provider. The...
