JM Ridgway

A Professional Mystery Shopping Company

Optimize Your Business Today!

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In Response to Covid-19

JM Ridgway believes that if we all exercise some common sense, and not panic that we will get through this virus and end up being stronger people for it. It has been falsely reported on platforms that we are advocating travel to get our mystery shops done. This is not accurate and we would never advocate this.

We have a percentage of our clients who are still operating, some in a reduced capacity, some full steam ahead and want our service. We don’t want, nor are advocating, or asking anybody to do anything they don’t feel comfortable doing.

This has always been in place at our company, and always will be.

To all our shoppers regarding Paypal. We are experiencing delays in deposits made to our Paypal account. This is something that is on Paypals end. We are endeavoring to pay all of our shoppers on or before the due date their pay is due. However due to Paypal’s delays in posting our deposits you may see some delays in payment of a few days past the deadline. We ask for your patience during this time, you will all get paid and we thank you all for your partnership.

Stay strong, as we are all in this together.
– JM Ridgway

Since 1924

We help with Customer Service and Loss Prevention for our clients

As a result, our Mystery Shopping Services improve the quality and effectiveness of your sales and customer service.

Full Coverage

Customer service and sales performance mystery shops including undercover operatives, background checks, workers comp fraud, and more.

Over 95 Years

JM Ridgway has been specializing in providing professional 3rd party feedback through mystery shopper services since 1924 and has been handed down for generations.

Management Reporting

Customizable shopping and reporting solutions can help your business improve Customer Service and Increase Sales.

JM Ridgway offers a history of results providing services, most noteworthy, professional shopping services – which can increase your customer loyalty, improve your competitive positioning and finally increase your employee productivity.


Also, as a mystery shopper company, we’ve assisted many multisite retail and service industry companies in motivating their employees to improve service performance, resulting in elevated gross sales, reduced overhead and finally increased profits.

So by combining your specific objectives, our field experience gathering customer service data through surveys, unannounced service evaluations, (Mystery Shopping), and “real-time” reporting solutions, you will gain a better perspective of your company and in conclusion your customers’ perspective!

Most of all, getting the right information at the right time is imperative to your business success. Therefore, by improving your company’s overall customer loyalty and productivity, you will benefit from the selection of services JM Ridgway has to offer.

Optimize Your Business Today!

Get A Free Consultation

Profit-Focused Mystery Shopping Services

Mystery Shopping Services Designed with One Goal –
To Increase Profits for our Clients

JM Ridgway is a Proud Sponsor of the following

Read Our Blog

The Secret Ingredient to a Delectable Drive-Thru

The Secret Ingredient to a Delectable Drive-Thru

There’s nothing like the convenience of revving up to a drive-thru window on your trip home. Once inessential add-ons to an otherwise already-spectacular drive-thru performance, speed and service are now what make drive-thrus top...

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How Does Mystery Shopping Change with Modern Times?

How Does Mystery Shopping Change with Modern Times?

Emotion plays a significant role when it comes to driving sales. Companies need to be particular with what emotions they use for their brand’s image because customer impressions can make or break the relationship between the client and the service provider. The...

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