3 Reasons You Need a Mystery Shopper to Visit Your Store
As your business continues to grow, you dedicate more of your time to its daily operation. This would normally include a lot of paperwork and meetings with stakeholders that may cause you to pay less attention to the quality of your products and services. When you...
How Mystery Shopping Services Can Increase Customer Satisfaction
Used as a means of market research since the 1940s, mystery shopping services are useful in improving customer retention. Via customer service data surveys, unannounced service evaluations, and real-time reporting solutions, our mystery shoppers at JM Ridgway can help...
3 Ways to Use Mystery Shopping to Enhance Your Business – What to Know
Customers serve as the heart of any business; that’s why companies left and right continuously find ways to improve their customer service delivery. One way to boost their satisfaction is to measure the buying experience from the customer’s perspective, which is...
Competitor Mystery Shopping Checklist – 6 Things You Need to Research
Managing a business requires knowing more about your competitors, what they offer, and figuring out what sets you apart from them. Whether you are just a newcomer in the industry or you have been in the market for years, you need to know how your competition is doing....