by JM Ridgway | Oct 19, 2020 | Customers, Mystery Shopper Services
As your business continues to grow, you dedicate more of your time to its daily operation. This would normally include a lot of paperwork and meetings with stakeholders that may cause you to pay less attention to the quality of your products and services. When you...
by JM Ridgway | Oct 15, 2020 | Customers, Mystery Shopper Services
Used as a means of market research since the 1940s, mystery shopping services are useful in improving customer retention. Via customer service data surveys, unannounced service evaluations, and real-time reporting solutions, our mystery shoppers at JM Ridgway can help...
by JM Ridgway | Mar 31, 2020 | Customers, Mystery Shopper Services
Customers serve as the heart of any business; that’s why companies left and right continuously find ways to improve their customer service delivery. One way to boost their satisfaction is to measure the buying experience from the customer’s perspective, which is...
by JM Ridgway | Mar 20, 2020 | Customers, Mystery Shopper Services
Managing a business requires knowing more about your competitors, what they offer, and figuring out what sets you apart from them. Whether you are just a newcomer in the industry or you have been in the market for years, you need to know how your competition is doing....
by JM Ridgway | Sep 18, 2017 | Customers, Mobile
Are your customers happy with your mobile business? Mobile businesses have a lot of appeal – lower overhead start-up, major flexibility, even create solutions that brick-and-mortar businesses would struggle to solve. However, there are some unique challenges as...
by JM Ridgway | Aug 14, 2017 | Customers
We all know Customer Satisfaction is important to every single business. Policies for your business often are designed to ensure that you have repeat customers, who also tell their family and friends about your business. After all, it costs 6-8 times more to attract...
