Used as a means of market research since the 1940s, mystery shopping services are useful in improving customer retention. Via customer service data surveys, unannounced service evaluations, and real-time reporting solutions, our mystery shoppers at JM Ridgway can help...
For many retail brands, running an establishment in today’s highly-competitive business landscape can easily prove to be nothing short of challenging. Apart from the challenges of handling the store itself, however, the challenge of achieving and delivering an...
Have you ever wondered if you could incorporate your favorite spy movie in your business? Weapons and killing aside, there’s a way to combine the excitement of going undercover to your business growth. The term is called “mystery shopper,” and this refers to people...
Customers serve as the heart of any business; that’s why companies left and right continuously find ways to improve their customer service delivery. One way to boost their satisfaction is to measure the buying experience from the customer’s perspective, which is...
Managing a business requires knowing more about your competitors, what they offer, and figuring out what sets you apart from them. Whether you are just a newcomer in the industry or you have been in the market for years, you need to know how your competition is doing....
Perhaps one of the most effective ways to evaluate your physical stores is with the help of mystery shopping services. With their help, you’ll be able to figure out what goes on in your stores when the boss or manager isn’t around to point fingers....