Shopper Overview


-·- Shopper Application Overview -·-      Updated 8-20-2014
Completing an application is a 3-step process:
1. Read and accept the Overview. (below)
2. Read and accept the Information and Agreement page. (next page)
3. Complete and submit the Application. (final page)

Thank you for partnering with J. M. Ridgway (JMR herein) as a Mystery Shopper. Please read and adhere to all shopper guidelines and survey instructions to be assured payment for your mystery shops. Our shoppers and our clients are important to us. Each one of our surveys, are created in accordance with our clients’ needs and approval. If we do not fulfill our client’s needs, we do not get paid and in turn cannot pay for a shop that is not properly performed. We sincerely appreciate your efforts and professionalism. JMR has been in continuous operation since 1924. Our goal is to assist our clients in maintaining an excellent level of customer service through the development and/or maintenance of company policies and procedures.

It is important that our shoppers understand the need to pay attention to detail, follow our instructions, and be flexible in their schedules.

It is important to read all information regarding any assignment before performing the shop. This means that you MUST read the guidelines immediately prior to performing your shop and review the survey in its entirety so that you know exactly what is needed. You may need to make a list of what you need as we do not provide lists. Everything you need to perform the shop to the clients needs are within the guidelines and on the survey. Our clients needs can change so it is imperative that you read the guidelines immediately prior to every shop. You may be assigned specific dates and times to shop and you will be given a deadline date. You failure to meet the deadline on a shop can will be documented on your file in the form or a written citation. If you fail to meet two separate deadlines you will be deactivated. The exception to this will be the reasons for missing your deadline but if you use the same excuse more than once, you will likely be deactivated from performing further shops for us. Communication is vitally important in our line of work! Please contact your scheduler immediately if you:
• Need to cancel or re-schedule a shop
• Are having trouble with the reporting system or have any other questions regarding shop information
• Are in doubt about anything.

When completing your shopping reports, be sure to be objective. Keep your answers relevant to the shop. Include only the facts of the shop at hand! Do not compare the results of the shops to any previous visits you have made whether on your own or for us. Again stick to only the facts of the shop at hand. Don’t include personal opinions in your reporting unless the survey asks for it. ALERT as March 2018!!!! Many shoppers are not providing proper comments and summations and are just going thru the motions of doing the shop. You are the eyes and ears for the client. You must provide detailed comments and summations on the survey. We are not asking for you to write a book but to be clear and provide ‘meat’ for the client chew on.

It is important to remember to keep the “mystery” in mystery shopping at all times. After your shop, be sure to complete your report as soon as you can, but well away from the store you shopped. We do reserve the right to replace your shop with no pay to you if you are spotted writing your report out either in or to near to the store. This doesn’t happen often but has in the past. If you need to take notes during a shop, ask to use the bathroom.

COMPENSATION
Your compensation varies according to the store and assignment. JMR reimburses for merchandise purchases, unless otherwise stated for specific assignments. JMR does not pay mileage or reimburse for fax, bridge tolls or other expenses without prior approval. All approved additional expenses do require an accompanying receipt.

JMR payments are made between the 35th and 45th day after of the date of your shop. We also offer quick pay on a limited number of shops. Quick pays are generally offered within 3 business days or 7 business days of the date you send in the request for quick pay. Please do not send your request for quick pay until you have submitted your completed shop survey. Please do not email us asking if your shop is on a quick pay. You will know this on the posting for the shop. Please do not email us asking where your payment is or when you will be paid exactly until after the due date you should have received your money by. If you do not receive your payment and/or reimbursement by the 45th day after your shop is completed, email the following information to Frank Kneisley at frank.k@jmridgway.com and please allow up to one business day for a reply:

• Full name • Name of store(s) where shop(s) were completed • Date shop(s) were completed

NOTE: DO NOT GO BY YOUR SHOP LOG FOR PAYMENT DATE. Please do not inquire about why your shop doesn’t show as paid in Sassie OR ask why your shop log shows a date paid that might be different than when you were actually paid. Logistics prevent us from posting each payment individually. Once all shoppers are paid for any month, they are all marked paid at the same time. If you feel you are missing a payment DO NOT go by what your shop log says. As of Dec 1st, all payments are made via deposits to your Paypal account. Always look at your Paypal account first before emailing for past due payment.