Shopper Overview


-·- Shopper Application Overview -·-      Updated 8-20-2014
Completing an application is a 3-step process. Please print all of these pages out as soon as you can. Many shoppers ask us about our payment policy and other items and we do not have time to answer everyone on information that is already at your disposal. Thank you.
1. Read and accept the Overview. (below)
2. Read and accept the Information and Agreement page. (next page)
3. Complete and submit the Application. (final page)
Thank you for partnering with J. M. Ridgway (JMR herein) as a Mystery Shopper. Please read and adhere to all shopper guidelines and survey instructions to be assured payment for your mystery shops. Our shoppers and our clients are important to us. Each one of our surveys, are created in accordance with our clients’ needs and approval. If we do not fulfill our client’s needs, we do not get paid and in turn cannot pay for a shop that is not properly performed. We sincerely appreciate your efforts and professionalism. JMR has been in continuous operation since 1924. Our goal is to assist our clients in maintaining an excellent level of customer service through the development and/or maintenance of company policies and procedures.

It is important that our shoppers understand the need to pay attention to detail, follow our instructions, and be flexible in their schedules.

It is important to read all information regarding any assignment before performing the shop. This means that you MUST read the guidelines immediately prior to performing your shop and review the survey in its entirety so that you know exactly what is needed. You may need to make a list of what you need as we do not provide lists. Everything you need to perform the shop to the clients needs are within the guidelines and on the survey. Our clients needs can change so it is imperative that you read the guidelines immediately prior to every shop. You may be assigned specific dates and times to shop and you will be given a deadline date. You failure to meet the deadline on a shop can will be documented on your file in the form or a written citation. If you fail to meet two separate deadlines you will be deactivated. The exception to this will be the reasons for missing your deadline but if you use the same excuse more than once, you will likely be deactivated from performing further shops for us. Communication is vitally important in our line of work! Please contact your scheduler immediately if you:
• Need to cancel or re-schedule a shop
• Are having trouble with the reporting system or have any other questions regarding shop information
• Are in doubt about anything.

When completing your shopping reports, be sure to be objective. Keep your answers relevant to the shop. Include only the facts of the shop at hand! Do not compare the results of the shops to any previous visits you have made whether on your own or for us. Again stick to only the facts of the shop at hand. Do not include personal opinions in your reporting unless the survey asks for it. Alert as March 2018! Many shoppers are not providing proper comments and summations and are just going through the motions of doing the shop. You are the eyes and ears for the client. You must provide detailed comments and summations on the survey. We are not asking for you to write a book but to be clear and provide ‘meat’ for the client to chew on. Also, we expect professionally written and submitted surveys. If you have challenges with spelling and/or providing proper punctuation and grammar, please enlist help in preparing your reporting. Our clients deserve a professionally prepared survey. If you submit a survey that has a multitude of (or) glaring errors, it will be sent back to you one time to make the necessary corrections. If you resubmit it in the same condition, we will fix the survey and deduct $5.00 from your pay and notify you of such. Do not rely solely on spell check. While spell check is a good program it does not catch words that may be spelled correctly but not used correctly. The best policy to employ is to always double check your work before submitting your survey. We are happy to correct a word or two here and there but we will not rewrite a survey with a multitude of errors at our cost.

It is important to remember to keep the “mystery” in mystery shopping at all times. After your shop, be sure to complete your report as soon as you can, but well away from the store you shopped. We do reserve the right to replace your shop with no pay to you if you are spotted writing your report out either in or to near to the store. This doesn’t happen often but has in the past. If you need to take notes during a shop, ask to use the bathroom.

COMPENSATION

Your compensation varies according to the store and assignment. JMR reimburses for merchandise purchases, unless otherwise stated for specific assignments. JMR does not pay mileage or reimburse for fax, bridge tolls or other expenses without prior approval. All approved additional expenses do require an accompanying receipt.
JMR payments are made between the 30th and 45th day after of the date of your shop.
Please do not email us asking where your payment is or when you will be paid exactly until after the due date you should have received your money by. If you do not receive your payment and/or reimbursement by the 45th day after your shop is completed, email the following information to Frank Kneisley at frank.k@jmridgway.com and please allow up to one business day for a reply:

• Full name • Name of store(s) where shop(s) were completed • Date shop(s) were completed

We also offer quick pay on a limited number of shops. Quick pays are generally offered within 3 business days or 7 business days of the date you send in the request for quick pay. Please do not send your request for quick pay until you have submitted your completed shop survey. If you are emailing a request for quick pay, you must either send your request from the email address in Paypal that you want the payment sent to or indicate in the request which address you want the deposit made to. If you do not indicate in your request which address to make your deposit to in Paypal, the deposit will be made to the email address you are sending your request from. Please do not email us asking if your shop is on a quick pay. You will know this on the posting for the shop.