JM Ridgway
JM Ridgway is a Customer Service and Loss
Prevention firm who provides their clients
with Mystery Shop and Direct Customer
Feedback services. Phone 800.367.7434


Our Mystery Shopping Services improve the quality and effectiveness of your sales and customer service.
Welcome to JM Ridgway      JM Ridgway is a member of the Mystery Shopping Providers Association   Mystery Shopping Providers Association
JM Ridgway offers a history of results providing services including professional shopping services - which can increase your customer loyalty, improve your competitive positioning and increase your employee productivity.

We've assisted many multisite retail and service industry companies in motivating their employees to improve service performance, resulting in elevated gross sales, reduced overhead and increased profits.

By combining your specific objectives, our field experience gathering customer service data through surveys, unannounced service evaluations, (Mystery Shopping), and "real-time" reporting solutions, you will gain a better perspective of your company - your customers' perspective!
  JM Ridgway will create an efficient program for your business.
Click here to request mystery shopping for your business
  We have mystery shopping opportunities nation-wide.
Click here to complete the New Mystery Shopper Application
  Log-In to view mystery shop opportunities or update your info.
Click here to log-in to your Mystery Shopper account with JM Ridgway
The right information at the right time is imperative to your business success. By improving your company's overall customer loyalty and productivity, you will benefit from the selection of services JM Ridgway has to offer. Customer Satisfaction

In today's uncertain economy, we are all trying to improve our bottom-line. This should not mean sacrificing your customer service.

Statistics reveal 8 out of 10 customers who receive poor service will not communicate their experience with the merchant and will never visit that business again!

On the other hand, consumers will return to the businesses in which they felt their patronage was most valued. Individual attention, friendly, professional and knowledgeable information, all combined with efficient service are contributing factors to retaining customer loyalty and satisfaction.
JM Ridgway can offer you the following services:
• Customer Service and Sales Performance Mystery Shops
   - video and recorded phone shops available
• Direct Customer Feedback programs through the use of IVR
   (Interactive Voice Response) and Web Response programs
   - gain feedback from your customers and employees
• Integrity Mystery Shops
• Undercover Operatives
• Background Checks
• Workers Comp Fraud
• Video Surveillance / written report included
• ALL investigations needed
• Video Shops
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