JM Ridgway

JM Ridgway is a Customer Service and Loss Prevention firm who provides their clients with Mystery Shoppers and Direct Customer Feedback services.


Our Mystery Shopping Services improve the quality and effectiveness of your sales and customer service.


Request Mystery Shopping

JM Ridgway will create an efficient program for your business.


New Mystery Shopper

We have mystery shopping opportunities available nation-wide.


Current Mystery Shopper

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Welcome to JM Ridgway

JM Ridgway offers a history of results providing services including professional shopping services – which can increase your customer loyalty, improve your competitive positioning and increase your employee productivity.

We’ve assisted many multisite retail and service industry companies in motivating their employees to improve service performance, resulting in elevated gross sales, reduced overhead and increased profits.

By combining your specific objectives, our field experience gathering customer service data through surveys, unannounced service evaluations, (Mystery Shopping), and “real-time” reporting solutions, you will gain a better perspective of your company – your customers’ perspective!

The right information at the right time is imperative to your business success. By improving your company’s overall customer loyalty and productivity, you will benefit from the selection of services JM Ridgway has to offer.

JM Ridgway Services

• Customer Service and Sales Performance Mystery Shops
– video and recorded phone shops available
• Integrity Mystery Shops
• Undercover Operatives
• Background Checks
• Workers Comp Fraud
• Video Surveillance / written report included
• ALL investigations needed

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