Shopper Overview


-·- Shopper Application Overview -·-      Updated 8-20-2014
Completing an application is a 3-step process:
1. Read and accept the Overview. (below)
2. Read and accept the Information and Agreement page. (next page)
3. Complete and submit the Application. (final page)
Thank you for partnering with J. M. Ridgway (JMR herein) as a Mystery Shopper. Please read and adhere to all shopper guidelines and survey instructions to be assured payment for your mystery shops. Our shoppers and our clients are important to us. Each one of our surveys, are created in accordance with our clients’ needs and approval. If we do not fulfill our client’s needs, we do not get paid and in turn cannot pay for a shop that is not properly performed. We sincerely appreciate your efforts and professionalism.JMR has been in continuous operation since 1924. Our goal is to assist our clients in maintaining an excellent level of customer service through the development and/or maintenance of company policies and procedures.

It is important that our shoppers understand the need to pay attention to detail, follow our instructions, and be flexible in their schedules.

It is important to read all information regarding any assignment before performing the shop. You may be assigned specific dates and times to shop and you will be given a deadline date. Communication is vitally important in our line of work! Please contact your scheduler immediately if you:
•  Need to cancel or re-schedule a shop
•  Are having trouble with the reporting system or have any other questions regarding shop information
•  Are in doubt about anything.

When completing your shopping reports, be sure to be objective. Keep your answers relevant to the shop. Include only the facts! Don’t include personal opinions in your reporting unless the survey asks for it.

It is important to remember to keep the “mystery” in mystery shopping at all times. After your shop, be sure to complete your report as soon as you can, but well away from the store you shopped. We do reserve the right to replace your shop with no pay to you if you are spotted writing your report out either in or to near to the store. This doesn’t happen often but has in the past. If you need to take notes during a shop, ask to use the bathroom.

COMPENSATION
Your compensation varies according to the store and assignment. JMR reimburses for merchandise purchases, unless otherwise stated for specific assignments. JMR does not pay mileage or reimburse for fax, bridge tolls or other expenses without prior approval. All approved additional expenses do require an accompanying receipt.

JMR payments are made between the 35th and 45th day after of the date of your shop. Generally payments are made once a week every Friday but not limited to every Friday. Please do not email us if you dont receive a payment you are expecting on a Friday as things happen and payment will be made promptly and always by the 45th day after shop date. If payment has not been received by the 45th day after your shop is completed, email the following information to Frank Kneisley at frank.k@jmridgway.com:

•  Full name     •  Name of store(s) where shop(s) were completed     •  Date shops were completed

NOTE: For shoppers who accept payments thru PayPal, please be advised that your shop fee and the purchase reimbursement will be paid in 2 separate transactions. They will be coded as 826 for the fee and 827 for the purchase reimbursement.

NOTE: Please do not inquire about why your shop doesn’t show as paid in Sassie. Logistics prevent us from posting individually. Once all shoppers are paid for any month, they are all marked paid at the same time. If you feel you are missing a payment do not go by what your shop log says, go only by what has or hasn’t been deposited into your PayPal account. Again all shops are paid between the 30th and 45th day so you can use that as a guideline for payment schedule when reconciling your payments versus shops completed.