JM Ridgway  phone 415-264-9517  Business Improvement Services - Mystery Shopping - Customer Service Training
JM ridgway -- View Home Page JM Ridgway - Business Improvement Services - Mystery Shopping - Customer Service Training
JM Ridgway is a Customer Service and Loss
Prevention firm who provides their clients
with Mystery Shop and Direct Customer
Feedback services. Phone 415-264-9517


Our Mystery Shopping Services improve the quality and effectiveness of your sales and customer service.
Professional Shopping Services with extensive, customizable Reporting - Improve your Customer Service and Sales Performance!


JM Ridgway can offer you the following services:

• Customer Service and Sales Performance Mystery Shops
   - video and recorded phone shops available

  JM Ridgway will create an efficient program for your business.
Click here to request mystery shopping for your business
  Review our Client Testimonials and examples of success.
Click here to view some of our Client Testimonials and examples of how our services have helped specific industries
• Integrity Mystery Shops
• Undercover Operatives
• Background Checks
• Workers Comp Fraud
• Video Surveillance / written report included
• ALL investigations needed
• Video Shops
  We appreciate your feedback to help improve our services.
Take a brief Survey to provide feedback about how JM Ridgway services can be improved


Management Reporting

featuring SASSIE, the world's premier Mystery Shopping System.

View this brief video for an overview of the SASSIE Reporting System and how our customizable shopping and reporting solutions can help your business improve Customer Service and Increase Sales.

If you would like more information on how we can benefit your business, please contact Scott Ridgway by emailing him at sr@jmridgway.com
or calling him at 415-264-9517.
JM Ridgway's Customer Research information and marketing insights help you make better decisions thereby helping to grow and improve your business. We are offering our clients as an ALL NEW and BETTER reporting program, called SASSIE.

SASSIE offers everything and more online, which includes: Surveys, Graphs, Charts, Graphing, Trending and a whole lot More.

The SASSIE system allows our clients to download a survey via e-mail, PDF and Excel formats, which include the ability to download Excel formatted scoring Charts, etc.

Our Clients also have the option of creating different surveys for different types of shops, taking advantage of the ability to merge the multiple surveys into one Chart or Graph, using a tool that we will be offering called a "Cross Survey Reporting Module".
JM Ridgway features the SASSIE Management Reporting System

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