JM Ridgway · phone 415-264-9517 · Business Improvement Services - Mystery Shopping - Customer Service Training
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JM Ridgway is a Customer Service and Loss
Prevention firm who provides their clients
with Mystery Shop and Direct Customer
Feedback services. Phone 415-264-9517


Our Mystery Shopping Services improve the quality and effectiveness of your sales and customer service.

About JM Ridgway
We specialize in providing professional 3rd party feedback through mystery shopping services to improve the quality and effectiveness of your sales and customer service.

Our services help you to:
•  Increase sales
•  Reduce employee turnover
•  Motivate your employees
•  Gain increased customer loyalty
•  Evaluate quality of customer service


•  Strengthen your competitive positioning
•  Raise performance standards of your sales and service employees
•  Provide direction and guidance to sales and service training
•  Measure progress toward predetermined objectives

The core management team of Frank Kneisley – CEO, and Scott Ridgway - President and Sales Manager, have a combined 80-years-plus experience in the Mystery Shop industry. J.M. Ridgway provides a complete service for our client. From initial sales consultation to the delivery of reporting, we assist you every step of the way. We take pride in servicing our clients needs before, during and after an agreement has been reached.
J.M. Ridgway is licensed and insured for both liability and errors and omissions. Proof of such is available upon request.

       If you would like more information on how we can benefit your business, please contact Scott Ridgway
       by emailing him at sr@jmridgway.com or calling him at 415.264.9517.
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